Managing your account

Can I change my password?

Yes. You can update your password anytime in your account settings.

Can I delete my account?

If you’d like to delete your account, please contact our Customer Support team by e-mail. They’ll guide you through the process quickly and securely.

How do I update my account details?

Log in to your account and update your personal information in your account settings. Keep your details up to date to enjoy the smoothest experience.

Creating an account

Do I need an account to place an order?

No, you can place an order as a guest. But creating an account unlocks perks like faster checkout, personalized recommendations, and early access to exclusive offers — and it’s the first step toward joining the Thrivin community.

How do I create an account?

Creating an account is quick and easy! You can set one up during checkout or by clicking the account icon in the top right corner of the website. In just a few clicks, you will be part of the Thrivin community!

Why should I create an account?

An account helps you keep all your orders, preferences, and addresses in one place. You’ll also be the first to hear about new products and promotions.

Newsletter & notifications

How can I unsubscribe from emails?

You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email.

How do I sign up for the Thrivin newsletter?

Sign up via our website to get exclusive updates, promotions, and tips straight to your inbox.

Will I still receive order updates if I unsubscribe?

Yes. You’ll continue receiving essential order emails like confirmations and shipping updates, even if you opt out of marketing emails.

Resetting your password

I didn’t receive the password reset email — what now?

Check your spam or junk folder first. If you still don’t see it, please contact our Customer Support team for assistance.

I forgot my password — what should I do?

Click “Forgot password” on the login page and follow the instructions sent to your email.